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Pacific Aqua Farms Arrive Alive Policy
If you have not yet done so, please contact our sales staff to set-up an
account and place
your first order. If you already have an account, feel
free to log into your account using the
“Merchant Access” link on the upper
right hand corner of the website. |
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Pacific Aqua Farms is a business, but we are a business
that deals with living animals; as such, the health and
well-being of those animals always comes first.
Nonetheless, despite careful packaging and
state-of-the-art shipping procedures, a certain amount
of mortality is an unavoidable reality. Dead on arrival
(DOA) is generally less than 5 % for our shipments, and,
for this reason, we ask the customer to absorb the first
5% of invoice value for DOA losses.
In the event you have DOA above 5 % (or any other
issues), the best procedure is to e-mail us within 24
hours and include a picture as an attachment. If you
can’t e-mail us, please call or fax us (still within 24
hours), and be sure to document the problem with a
photograph; a full DOA report must include photo
documentation in order for us to apply credit on your
next invoice. Your business and the health and
well-being of the animals you purchase are very
important to us, and we will gladly review any issues
you might have so that we can work together toward
resolution.
Please note
that our Arrive Alive Guarantee applies under the
following conditions:
*
Shipment must have been picked up from the airport
in a timely fashion.
* The
flight must have been a direct flight for the Arrive
Alive Guarantee to apply.
*
Non- direct or connecting
flights are not covered.
* The
flight must not have been delayed. DOA caused by
delayed flight or
*
negligence/mishandling by the
carrier (evidenced by outer box damage) should be
*
directed to the carrier.
*
Please verify that these conditions were met before
submitting a DOA report. Our
*
Arrive Alive Guarantee
is non-negotiable and is subject to change without
notice.
*
All sales are final.
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Pacific
Aqua Farms • 5450 W. 104th St., Los Angeles, CA •
310.215.3474
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